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Returns Policy

Returns Policy

How do I return an item?

Return Policy and Credits

East Coast Surfacing, Inc. is committed to providing fast and efficient service. If you are not happy with your order and it is in good condition, we will refund you the total product costs that you were charged minus shipping costs. This policy applies as long as the item(s) are returned within 30 days from shipping date and are in the original packaging.

Refund Information

Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our warehouse. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.

Replacement Parts for Concealed Damage/Defect Freight

Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At East Coast Surfacing, Inc., we guarantee you will receive all parts - correct and functioning properly. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping.

If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in delivery, replacement parts must be issued.

Replacement Shipments for Damaged Orders

If an order is refused at time of delivery due to damage, East Coast Surfacing, Inc. will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a East Coast Surfacing, Inc. customer service representative over the phone to avoid having a re-shipment.

Canceling a Recently Placed Order

As long as an order has not been processed, your order may be canceled. Orders cannot be canceled by email, by phone message, or after shipment. Please be certain about your order as it is often impossible to stop a shipment that already has a tracking number placed on it.


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